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Guaranteed Genuine

Guaranteed Genuine is an additional guarantee that sellers may offer for some of their products sold on PicoGadget.com.my If the item you purchased under this guarantee is confirmed to be counterfeit, you will get a full refund (shipping costs included) from the seller.

Scope of Guarantee

Not all products on PicoGadget.com.my come with this guarantee. Sellers can choose to offer this extra service, and will most likely do so if they have products belonging to the following categories: 

Fine computers, communication devices, consumer electronics and accessories.

Guaranteed Protection Period

You can submit refund requests up to 7 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

 

 

Conditions for Submitting Refund Requests

1. The product you purchased must be labelled as Guaranteed Genuine.
2. You can submit refund requests up to 7 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.
3. You will be asked to submit as much evidence as you can to prove that the item you purchased is counterfeit.