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Guaranteed Genuine

Guaranteed Genuine is an additional guarantee that offer for some of the products sell by Pico Gadget. If the item you purchased under this guarantee is confirmed to be counterfeit, you will get a full refund (shipping costs included).

Scope of Guarantee

  • Only with the Products will Guaranteeed Genuine Label are under this guarantee

Guaranteed Protection Period

  • You can submit refund requests if you found the product your purchase from Pico Gadget is under this guarantee is confirmed to be counterfeit
  • You must submit the refund request in 2 days period after you receive your product that purchase with Pico Gadget. You can do this by emailing us or whatsapp to us. 
  • You will be asked to submit as much evidence as you can to prove that the item you purchased is counterfeit.
  • The product need to be return back to Pico Gadget in good conditions.  

Refund Period

  • The Refund period will take 7 - 10 working days after the product is confirmed by third party.
  • The Refund will not proceed if you don't send by the item you purchase with Pico Gadget.